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FAQ's

Do I have to be a registered business to buy from Fizzy Peach?

No! We sell to sole traders, established businesses, and people who are just starting out. 

 

How do I place an order?

Simply add the products to your cart and proceed to checkout. You will then be given the choice to create an account or continue as a guest. We recommend creating an account, so that you can track your order progress, check on previous orders, receive special offers, etc.

 

What is your minimum order?

We have no minimum order requirement. We offer free delivery for all UK orders over £250.00 + VAT (UK mainland only), and £500.00 for Europe. For customers outside of UK and Europe, please contact us for a shipping quote before placing your order.

 

I am in Europe and have a VAT number. How do I order?

If you are outside of UK and have a valid VAT number, please email us before completing your order, so that we can remove the VAT charge for you.

 

What is your dispatch and delivery timescale?

Orders placed before 2pm Monday - Friday will be dispatched on the same day. All orders placed after this time will be dispatched on the next working day. Please note we do not process orders on weekends.

UK delivery we use a next day service (DPD) and for Europe the delivery is between 3-5 days from dispatch. 

 

Which payment methods do you accept?

We accept Paypal, credit and debit cards, and bank transfer. 

 

I am not happy with my order - what can I do?

If you would like to return your order to us for any reason, you may do so within 30 days of receipt.

Just let us know what you want to return and we will arrange for the goods to be collected from you. We will then refund you once the goods have been received in satisfactory condition.